Overview

The Basic Computer Course – IT & Desktop Support is a comprehensive training program designed to provide learners with the skills and knowledge required to effectively support and maintain desktop computers.
This course is suitable for beginners who have little to no prior experience with computers. This is an essential prerequisite for learners who wish to pursue further training in the field of information technology.

Outcome

Troubleshoot common desktop computer issues
Gain knowledge of GDPR regulations and power settings
Efficiently manage task & provide basic IT & desktop support

Course modules

1. Introduction and Physical Checks
2. Slow PCs and Identifying OS
3. Hostnames, IPS and Monitor Settings
4. Programs, Data and the Internet
5. GDPR and Power Settings
6. Task Manager and Task Management Commands
7. Network Shares and Printers
8. Email and Helpdesk Tickets